After every Glide trip, both the rider and driver rate each other. This two-way accountability system ensures mutual respect — and automatically removes drivers who consistently underperform.
Riders rate drivers and drivers rate riders — after every single trip. Neither party sees the other's rating until both have submitted, preventing bias. This creates genuine respect on both sides of every ride.
Drivers who fall below our minimum average rating are automatically suspended without manual review. Their account is flagged for Trust & Safety investigation immediately.
Beyond stars, you select specific tags: "Smooth driving", "Friendly", "On time" — or concerns like "Unsafe speed", "Wrong route". These tags inform specific improvements and investigations.
Drivers see all their ratings and feedback, broken down by category. Riders see their own rider score too — encouraging respectful, courteous behavior on both sides.
Your rating and written feedback are submitted anonymously. Neither party ever knows exactly what the other gave them, making honest feedback safe and consequence-free.
Rating averages update in real time the moment a trip review is submitted. Drivers and riders always see their current, live score — no delays or batching.
Glide's two-way rating system creates the accountability that keeps every ride excellent for everyone involved.