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We're here to help

Have a question, concern, or feedback? Our support team is available 24/7 to help riders, drivers, and anyone curious about Glide.

Live ChatAvailable in the app — fastest response
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We'll get back to you within 24 hours on business days.

Frequently asked questions

How do I book my first ride?

Download the Glide app, create your free account, enter your destination, choose a ride type, and confirm. Your first ride is free with code GLIDE10.

How long does driver approval take?

Most driver applications are reviewed within 2–3 business days. You'll receive an email at every stage of the process.

How do I get paid as a driver?

Glide pays out automatically every Tuesday for the prior week's earnings. You can also use Instant Pay to transfer your balance to a debit card at any time for a $0.99 fee.

Can I cancel a ride after booking?

You can cancel for free within 2 minutes of matching with a driver. After 2 minutes, a $3.00 cancellation fee applies.

What payment methods are accepted?

Glide accepts all major credit and debit cards, Apple Pay, and Google Pay. You can also use Glide Cash — our in-app digital wallet.

What if I have a safety concern during a trip?

Tap the SOS button in the app at any time. It connects you directly to emergency services and notifies our 24/7 Safety team with your GPS coordinates.

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